It is important for international firms to educate their assignees
before sending them to foreign nations. However, only a few companies actually
provide systematic selection and training for oversea assignments. One firm specializing
in such programs suggests a four step approach.
Level1 training is the familiarization of cultural
differences and their impact on business outcome. Cultural misconception can
lead to misunderstanding between both parties. It can leak outside the organization
through foreign nation’s media and ruin company’s reputation. It may lead to boycotts,
or it may result in low motivation/productivity in the branch.
Level 2 is the behavioral training that aims at getting
participants to understand how attitudes are formed and how they affect behavior.
For example prejudice against a certain group can negatively influence a
manager’s behavior toward that group.
Level3 training provides factual knowledge about the
target country. That can include the demography of the country, laws and
regulations, terrain, economy, politics, deceases and health concerns, history,
sports and leisure, arts and music, costume, food and beverage, weather, wild
life, risks, and relevant suggestions and restrictions.
Level
4 provides linguistic and adaptation skills. Even though there might be local
and contractor interpreters on sight, it will be useful to learn the basics of
the target language. It can have a survival value or basically help building
stronger rapport with locals. Adjustment and adaptation skills can be learned even
though they are partially instinctive.
Globalization is an unavoidable fact in 21st
century and American organizations find new international frontiers every year.
Terrible things have happened in international business and military affairs due
to insufficient training of assignees. More systematic trainings can help build
cohesive international business relations that could lead to prosperity.
Reference:
Dessler Gary. Human
Resource Management. Pearson prentice
hall .Upper Saddle River, New Jersey: 11th Edition.
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